DaVita complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. DaVita does not exclude patients or treat them differently because of race, color, national origin, age, disability, or sex.
DaVita facilities provide free aids and services to people with disabilities to enable effective communication, such as:
Qualified sign language interpreters; and
Written information in other formats (large print, audio, accessible electronic formats, other formats).
Additionally, DaVita facilities provide free language services to people with Limited English Proficiency, such as:
If you are a current patient who needs language access services as described above or who believes that DaVita has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, please notify your Facility Administrator / Civil Rights Officer in accordance with the notice posted in your facility or reach out to PtAccessibility@davita.com. If you are not a patient and have questions about the availability of language access services, please contact DaVita’s QUESTionLine at 1-855-687-9645 or QUESTionLine@davita.com.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1–800–868–1019, 800–537–7697 (TDD).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.